1. Information We Collect
When you register and use the 405 platform, we collect various types of information to ensure our services operate reliably and securely. The information collected falls under the following categories:
- Account Information: Your full name, phone number, email address, date of birth, and login credentials provided during registration.
- Payment Information: Bank account holder name, partial account number (not stored in full), and the payment method used (FPX, DuitNow, or e-wallets in MYR).
- Device and Browser Information: IP address, device type, operating system, browser type, screen resolution, and other technical information automatically transmitted by your device.
- Usage Data: Pages visited, session duration, in-platform actions, betting and game history, and preferred game selections.
- Cookies and Tracking: Data collected via browser cookies to maintain login sessions, remember preferences, and analyse usage patterns.
We do not directly collect credit or debit card information — all payment processing is handled by third-party payment processors that comply with industry security standards.
2. How We Use Your Information
Information collected by 405 is used for clear and legitimate purposes. We do not sell or rent user data to third parties for marketing. The primary purposes for which your data is used are as follows:
- Verifying user identity during registration and fund withdrawal processes.
- Processing deposits and withdrawals in MYR securely and accurately.
- Providing relevant customer support and resolving account disputes.
- Sending important notifications related to your account, transactions, and platform updates.
- Detecting and preventing fraud, money laundering, and suspicious activity.
- Enhances the user experience based on usage patterns and feedback.
- Complying with applicable legal and regulatory requirements.
Any use of your data beyond the purposes stated above requires your explicit consent beforehand.
3. Cookies and Tracking Technologies
The 405 platform uses cookies — small text files stored on your device — to enhance your experience and ensure the platform runs smoothly. The following types of cookies are used:
- Session Cookies: Keeps you logged in during an active session without requiring you to re-enter your password. These cookies are automatically deleted when the browser is closed.
- Preference Cookies: Remembering your language, layout, and display preferences for a more personalised experience.
- Analytical Cookies: Collecting anonymised usage data to help us understand how users interact with the platform.
You can manage or disable cookies through your browser settings. However, disabling session cookies may affect the login functionality and overall experience on the 405 platform.
4. Data Storage, Security, and Third-Party Sharing
Storage and Security
All 405 user data is stored on servers protected with industry-standard encryption. Access to personal data is restricted to staff who require it to carry out their duties. We conduct regular security assessments to identify and address any system vulnerabilities.
While we take reasonable steps to protect your data, no system can guarantee absolute security. Users are also responsible for keeping their own passwords and login credentials confidential.
Third-Party Sharing
405 may share limited user information with third parties in the following situations: payment processors to facilitate MYR transactions, technical service providers supporting platform operations, and relevant authorities where required by law. We do not share user personal data with third parties for advertising purposes.
5. User Rights and How to Contact Us
Your Rights as a User
As a 405 user, you have the following rights regarding your personal data:
- Right to Access: You may request a copy of the personal data we hold about you.
- Right to Rectification: You may request corrections to any inaccurate or incomplete information in your account via your profile settings or by contacting the support team.
- Right to Erasure: In certain circumstances, you may request the deletion of your personal data. Such requests are subject to data retention requirements under applicable law.
- Right to Object: You may object to the processing of your data for specific purposes that are not related to core services.
Changes to This Policy
405 reserves the right to update this Privacy Policy at any time. Changes take effect immediately upon being posted on this page. Users are encouraged to check this page periodically. Continued use of the platform after any changes constitutes acceptance of the updated policy.
Contact Us
For any privacy-related enquiries or to submit a request regarding your personal data, please contact the 405 support team by email at [email protected]. You may also refer to FAQ page us for answers to general questions about privacy and account security.